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Terms of Use

Terms of Use

These terms relate to the use of the personal shopper service. Please read these terms carefully and ensure you understand them. Use on any aspect of the Website will constitute your agreement to comply with these terms.

Personal Shopper

Note that this is a pro forma/quote requesting service which is meant to drive remote purchases through email communication and online payment or bank transfers; and not an online shopping service.

As part of the personal, you may be required to either submit your date of birth, or country of origin. This is to verify that you are over the age of 18 years and that you’re indeed who you’re claiming. By submitting a pro forma/quotation, you

  • represent and warrant that you are over the age of 18 years;
  • represent and warrant that you are authorized to make payment and that there are sufficient funds;
  • consent to us providing your personal information to our third-party payment provider, namely Paynow

To protect our interests as well as yours, we may scrutinize transactions to prevent fraud. A transaction may be refused if Fazak is not satisfied that it is legitimate.

Product Images and Representation

We have made every effort to display the Products (where the image has been placed) on the website as accurately as possible, including:

  • the images that represent a visual depiction of the product
  • features and descriptions that pertain to the product

The actual product delivered may be subject to variations in appearance, as product packaging may differ over time. It remains the responsibility of the customer to ensure that the product ordered is correct, and the product description and/or model number will always overrule any related images when resolving a dispute about a product.
As the actual colours you see will depend on your computer’s monitor we cannot guarantee that your monitor’s display of any colour will be accurate.

Product pricing and availability

The Products displayed on the Website are subject to availability and will be delivered within Zimbabwe only, within the areas as determined by Fazak.

Fazak cannot guarantee the availability of stock but will endeavour to source stock where possible to fulfil your order. Where items are unavailable, Fazak will make a note in the pro forma/quote email.

Methods of payment

Before delivery or confirmation from us for collection of the products by you, we shall be entitled to debit the Credit Card supplied by you on acceptance of your order should you be paying with a Credit Card. Should the customer pay for the products via bank transfer, agreed order will only be processed once we have received successful confirmation of payment.


A delivery fee will be charged for each delivery order placed by you as per the agreement in the email communications. Items are delivered in 1 (one) to 5 (five) working days if there are no unexpected delays after payment. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.

Fazak delivers to registered customers within certain specified delivery areas. Deliveries to outlying may become subject to delivery by a 3rd party courier service. Areas include farms, mines and townships.

On delivery of the order to the specified delivery address, you will receive our delivery note showing the items delivered. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the products and leave a notice at the delivery address to that effect. We reserve the right to charge an additional delivery fee should it be required under these circumstances. Our sole liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge.

Please arrange that you or your authorised representative, who is a responsible person, is available to accept your purchases at the delivery address and that appropriate access will be made available.

Delivery Confirmation

On receipt of your order, we will send you an email describing the products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase products or services from us.

Store Pick-up/ Collection

You may place an order through Personal shopper and then collect it from the store. To collect in-store, specify when making your pro forma/quote request for that option. Products may only be picked up from the store upon presentation of a valid proof of identity. Please ensure that the person you have named to pick-up the order shows one of a form of identification.

Risk and Ownership

Risk in the Products shall pass to you by acceptance of the products by your authorised representative on delivery. We will retain ownership in the products until payment has been received in full.

Intellectual Property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Website are owned by Fazak.

Fazak Shopping Vouchers

Please note that online shopping vouchers are not redeemable for cash.